FAQ

PAYMENT METHODS

endllxly uses Singapore Dollars (SGD).

 

WHAT ARE THE DIFFERENT PAYMENT METHODS?

Paypal and credit/debit card payments. Do note that you can make payment with your credit/debit cards via Paypal even without a Paypal account. 

Bank transfers are no longer an option to prevent dead orders. 

 

SHIPPING

endllxly ships locally and internationally. 

Shipping fees for local packages are fixed at registered mail rates, while international packages are calculated by weight. 

We prefer shipping with registered mail and recommend that you opt for it as it comes with a tracking number. It helps ensure that your orders get to you safely. 

endllxly will do our best to ensure that your orders are packaged well. We cannot be held responsible once the orders have been sent out; it will be the shipping service’s responsibility. 

 

HOW ARE SHIPPING FEES CALCULATED?

All shipping fees are fixed.

 

Local Registered (Paper Goods): $3.80*

Local Registered (Mugs): $5.00*

International Registered: $5.00 onwards 

* Kindly select the correct shipping for your orders. If you have only paper goods in your order, select Local Registered (Paper Goods). If you have mugs in your order, select Local Registered (Mugs). If you have both paper goods and mugs in your orders, select Local Registered (Mugs). 

 

Free registered shipping applies for:

Local: Orders $50 and above. 

Rest Of Asia & International: Orders $80 and above.

 

WHICH SHIPPING SERVICE DOES ENDLLXLY USE?

Singapore Post. 

 

HOW LONG DOES IT TAKE FOR MY ORDER TO REACH ME?

All orders will be sent out within 2 working days. 

Local: 3-5 working days

International (Asia): 5-14 working days

International (outside Asia): 14-21 working days 

These are estimates based on previous orders. Should you have an order you’d like to reach you before a special occasion, kindly make sure to order at least 2-3 weeks before! 

 

REFUNDS AND RETURNS

endllxly does not do any refunds and returns. 

 

CUSTOMISED WORK/ WHOLESALE

For enquiries regarding getting customised work done, wholesale orders, etc, kindly contact Ellialyn at ellialynleow@endllxly.com.